IT Support Specialist

Job Description

About the Role

Provide Tier 1–2 support for end-users and maintain core IT services.

Responsibilities

• Resolve tickets (hardware, software, accounts).
• Manage onboarding/offboarding and device setups.
• Maintain AD, M365/Google Workspace, and endpoint tools.
• Create knowledge-base articles and user guides.

Requirements

• 2+ years service desk/IT support.
• Strong troubleshooting and customer service.
• Familiar with ticketing tools and remote support.